"Really great delivery. Instructors are warm, approachable and fun. Put me at ease straight away which helped me learn more."

Matt Morten, Emotional Wellbeing Practitioner, The Link CIC, Redcar

Conflict Management and Resolution Training

Have you provided training for your staff in how to deal with aggressive, verbal and physical attacks that they may come across in their work role? School Positive Handling provide high quality training to ensure that these worries become a thing of the past.


Do you and your employees know how to de-escalate a situation to avoid it becoming a potentially aggressive or violent situation?


Do you know your rights and responsibilities with regards to the Law?


Have you received training to help you in your role?


If your answer is no, School Positive Handling can help.

By attending our training in Conflict Management & Resolution training, staff will:


  • Build upon their confidence and competence to deal with potential conflict in their role; 
  • Describe common causes of conflict in general and in their workplace environment;
  • Understand better the neurological and physiological impact of anger and agression;
  • Describe, differentiate and understand verbal and non-verbal communication;
  • Give examples of communication breakdown;
  • Explain models of communication that can assist in conflict resolution;
  • Understand patterns of behaviour that may be encountered during conflict situations;
  • Recognise the significance of emotional regulation and recognise common triggers;
  • Use distance with confidence when dealing with conflict;
  • Explain the use of ‘Reasonable Force’ in the context of conflict resolution;
  • Enhance their repertoire of de-escalation strategies when dealing with conflict.


Contact us today, with no obligation, to discuss your training needs.

Telephone: 01924 891080 or 07581562669

Email: schoolpositivehandling@gmail.com

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